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Lock and Marlborough

Data Protection Privacy Notice

How we use your data

Lock & Marlborough is registered as a Data Controller with the Information Commissioners Office; our Data Protection Officer (DPO) is Edward Lock. We will use the information that you give us to provide you with legal services, as per your instructions. We will keep your information confidential and will only use it for the purpose(s) for which it was provided or as is permitted in law (i.e. for dealing with complaints or regulatory investigations).

Sharing information

We may need to share some or all of your information with quality assurance auditors for the purposes of their assessment of whether we are adhering to quality standards. Any examination will be strictly controlled and will be shared for the sole purpose of ensuring that our handling of your matter meets the requirements of the quality standard.
We may have to share some or all of your information with other third parties. This may include barristers; experts; and others who we need to instruct to assist us with your matter, the Legal Ombudsman (if you complain about our services) and the Solicitors Regulation Authority (the statutory body that regulates solicitors). In doing so we will always take care to ensure that your information remains confidential and safe.

We will liaise with you during your case about which experts, barristers and other third parties we instruct on your behalf.

Your Rights

You have rights under the General Data Protection Regulation and these include the right to be informed what information we hold about you (though obviously it is likely that you will have provided with such information as we hold). If you believe that the information we hold is wrong or out of date, please let us know and we will update it.

How long will we hold your data?

We will only hold your information for as long as necessary to provide the legal services and then for only so long as we are required either contractually or under our regulatory obligations. This will depend on the type of the case / matter. After this time, we will confidentially destroy all information that we hold about you other than your name, address and date of birth which we will be obliged to continue to hold for 15 years for the purposes of ensuring that we never act for another client where doing so would conflict with our obligations of confidentiality to you.

See also our Website Usage Policy